MTN and Vodafone have been given an extra temporary spectrum free of charge by the National Communications Authority (NCA) to boost their coverage to customers.
A statement released by the NCA on Friday 27 November confirmed that at their request, the additional 5 megahertz (MHz) spectrum was made available to network operators in April 2020 to alleviate congestion following an increase in the use of telecom services due to Covid-19.
The extra spectrum was made available to MTN and Vodafone free of charge by the regulator in anticipation of a further rise in customer demand during the election time and Christmas season, in order to avoid congestion and keep prices competitive for customers.
According to the NCA, this regulatory action is part of the regulator’s mandate to consistently aim to ensure that telecommunications service providers provide high quality service to customers.
The Authority claimed that it took notice of a comment made by Dr. Edward Omane Boamah, former Minister of Communications, urging the NCA to assign the 5MHz Spectrum to network operators to increase their ability to handle the demand for the election season.
We would like to thank him and remind him and the general public that such a measure has already been adopted.
The NCA is optimistic that its involvement will enhance the efficiency of the network and in general, the customer experience.’ However for swift resolution, we also urge customers to report any service issues promptly to their service providers,” the statement said.